Privacy Policy

This Privacy Policy explains how Quality Switchgears (“we”, “us”, or “the Company”) collects and uses personal information in connection with our websites, product enquiries, quotations, commissioning support, and related engineering services (together, the “Services”).

Quality Switchgears is a switchgear manufacturer based in Lahore, Pakistan. We take care with the information you entrust to us when requesting a quote, downloading technical material, or working with our engineering team.

This Policy may be updated when laws, regulations, or our practices change. When we make material updates, we will post the revised Policy on this page with a new effective date. Continued use of the Services after an update constitutes acceptance of the revised Policy.

This Privacy Policy covers the following sections:

Information you provide directly

We may collect personal information you submit through our website, email, phone, business cards, site visits, or project correspondence, including:

• Name, job title, and company name
• Email address and telephone number
• Project or site details needed for quotations (voltage class, fault level, form of assembly, delivery location)
• Postal or works address where relevant to a commission
• Message content from contact forms, support requests, or download requests

Information collected automatically

When you visit our website, we may automatically collect technical data such as IP address, browser type, device information, pages viewed, referring URL, and approximate location derived from IP. This helps us operate, secure, and improve the site.

Information from third parties

We may receive limited information from business partners, contractors, or publicly available professional sources when it is needed to respond to an enquiry or deliver a project. Combined with data we hold about you, it is treated as personal information under this Policy.

You are not obliged to provide personal information. If you choose not to, we may be unable to quote, supply documentation, or respond fully to your request.

We use the information we collect to:

• Respond to quotes, technical enquiries, and support requests
• Prepare proposals, drawings references, and project correspondence
• Provide catalogs, datasheets, certificates, and other requested documents
• Coordinate erection, testing, commissioning, and after-sales support
• Operate, secure, and improve our website and Services
• Send service-related notices about orders, visits, or safety updates
• Send marketing about products or capabilities only where permitted and, where required, with your consent — you may opt out at any time
• Protect our rights, prevent fraud or misuse, and comply with applicable law

We do not sell your personal information. We may share information only as needed with:

• Service providers who host our website, send email, provide analytics, or support operations under confidentiality obligations
• Project partners such as consultants, contractors, or logistics providers involved in delivering your commission, where sharing is necessary
• Professional advisors (legal, accounting, insurance) when reasonably required
• Authorities when required by law, court order, or to protect safety and legal rights
• Successor entities in connection with a merger, acquisition, or transfer of assets, subject to this Policy or equivalent protections

We may also share information with third parties when you ask us to or give separate consent.

We apply organisational and technical measures appropriate to the sensitivity of the information we hold — access controls, careful handling of project files, and secure channels for quotation and support where practical.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to reduce risk and to address incidents promptly if they occur.

Quality Switchgears is based in Pakistan. Information you provide is primarily processed in Pakistan. Some service providers (for example website hosting or email) may process data in other countries. Where that happens, we take steps consistent with applicable law to ensure an appropriate level of protection.

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion where we no longer need the data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To exercise these rights, contact us using the details in Contact us. We may need to verify your identity before fulfilling a request. Some rights may be limited where we must retain information for legal, safety, or contractual reasons.

Our Services are directed to business and professional users. We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.

We retain personal information only as long as needed for the purposes described in this Policy — including quoting, project delivery, warranty and commissioning support, legal compliance, and dispute resolution — then delete or anonymise it when retention is no longer required.

Purpose of cookies

We use cookies and similar technologies to operate the site, remember preferences, understand traffic, and improve performance. Some cookies are essential; others help us measure how the site is used.

Managing cookies

You can control cookies through your browser settings, including blocking or deleting them. Blocking essential cookies may affect site functionality. Where we present a cookie preference control on the site, you may also manage non-essential cookies there.

We do not respond to every “Do Not Track” signal in a uniform way, because there is no common industry standard. You can still limit tracking via browser and cookie controls.

For privacy questions, requests, or complaints regarding this Policy, contact: